What are your office hours?
Our office is open Monday through Friday 8 a.m. to 5 p.m. The office is
usually closed for lunch from 12 p.m. to 1 p.m. The answering service
is available after hours for urgent needs.
What is your contact information?
Please visit our
Contact page for all of our contact information.
Where is your office located/directions?
Please visit our
Contact page for a map and directions.
When should I arrive for my appointment?
We request that
new patients arrive 30 minutes prior to their scheduled appointment to complete
their necessary insurance and medical history forms. (Please visit our
Patient Forms page to download some of these forms to your computer.)
We request established patients arrive 10 minutes prior to their appointment in order to confirm insurance information.
What should I bring to my appointment?
In order to make your appointment as efficient and beneficial as possible,
we encourage you to bring:
What is your cancellation policy?
If you are unable to keep your scheduled appointment, please call our office
at 469-204-6230 at least 24 hours in advance to cancel or reschedule.
This is important in helping us provide continuous care to all of our
valued patients and ensure we can see all patients in a timely manner.
We appreciate your cooperation. If you fail to give us advanced notice
(less than 24 hours) or "no show" for your appointment, you
will be subject to the following cancellation fees:
What if I need help after hours?
If you need assistance during non-office hours, the on-call physician can
be reached through our answering service by calling our office at 469-204-6230.
The on-call physician will contact you and attempt to assist you with
your problem. If you believe you have a life-threatening emergency, please
call 911 or proceed to the nearest emergency room.
How do I get a prescription refill or a form filled out?
Please call the office during regular business hours for assistance with
prescription refills, FMLA forms, and time off from work/school requests.
If a patient has not been seen in the office in the past 12 months, we
will require a follow up appointment be scheduled before providing any
medication prescription refills or ordering breast imaging tests such
as mammogram or ultrasound. Medication refills and ordering of diagnostic
tests including imaging will be done only during business hours.